Our Returns Policy forms part of, and must be read in conjunction with our Terms and Conditions. We reserve the right to change this Returns Policy at any time.
We promise to refund any unopened items that you are not completely happy with, within 14 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 14 days will not be refunded. The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products.
*Refunds will be issued to the full value of the product (excluding postage).
LOST OR DAMAGED PARCEL
If you have any lost or missing products from your order then please contact our Customer Care team by emailing firstname.lastname@example.org stating your Order Number, email address used to pay for the item and issue with the item.
Lost parcels must be reported within 14 days of the dispatch date, we will not be liable for any loss should you fail to do this.
If you find your products to be damaged in transit, we are willing to offer a refund if the products are returned (within 14 days of the dispatch date) to the returns address below. We will not be liable for any damage if you fail to do this.
Unless you’re returning a product because of an error on our part, all returns need to be paid for by you.
All orders can be returned by post. All you need to do is follow these simple instructions:
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